Frequently Asked Questions

  1. Is there a minimum order size?
  2. There is no minimum order size, we are happy to make just 1 item for you.

     

  3. How long will it take to make our order?
  4. In most cases we are able to deliver your order to you very quickly, usually within a week. When you place your order we will be able to give you a realistic time frame, and if you need an order urgently, we will do our best to assist you.

     

  5. Is a deposit required?
  6. Generally we request a 10% deposit with the order, please feel free to discuss this with us.

     

  7. Do you charge set up fees?
  8. In most cases there is no set up fee, however in the event of a special request that requires excessive time to produce a required look or finish we retain the right to discuss a set up fee prior to accepting the order.

     

  9. I would like something personalised for gifts at a function, can you help?
  10. Yes! We have a number of gift lines which we can make with a persons name on, a photo or special date. Contact us and we can run through some ideas. Fridge magnets, bottle openers, key rings, handbag holders etc all can be make to record a special event.

     

  11. Will we get a discount for a large order?
  12. Definitely! If you have a request for a large order, please speak to us about what special discount we can offer you.

     

  13. Do you accept credit card payments?
  14. Yes we do.  As we are trying to keep our products at the lowest possible price, we have decided to ask for a small fee for a credit card purchase instead of putting up the cost of all our products to cover the credit card fees.  Please ask us for the current fees involved with credit card use.

     

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